Complaints Publication Report

The table below summarises the most recent complaints data reported to the FCA (Financial Conduct Authority).

Firm name: Mitsubishi HC Capital UK PLC

Period covered in this report: 1 April 2021 to 30 September 2021

Brands/trading names covered:

  • Novuna Personal Finance
  • Novuna Consumer Finance
  • Novuna Business Finance
  • Novuna Vehicle Solutions
  • BeSavvi
  • Franchise Finance

Number of complaints
opened by volume of
business
Product /
service
grouping
Provision (at reporting
period end date)
Intermediation (within
the reporting period)
Number of complaints
opened
Number of complaints
closed
Percentage closed
within 3 days
Percentage closed
after 3 days but within
8 weeks
Percentage upheldMain cause of
complaints opened
Banking and
credit cards
--------
Home finance--------
Insurance and
pure
protection
00010.00%100.0%100.0%Advising, selling and arranging
Decumulation
and pensions
--------
Investments--------
Credit related13.59 complaints per 1000 agreementsN/A43855015N/AN/A50%N/A