Complaints Publication Report
The table below summarises the most recent complaints data reported to the FCA (Financial Conduct Authority).
Firm name: Mitsubishi HC Capital UK PLC
Period covered in this report: 1 October 2023 to 31 March 2024
Brands/trading names covered:
- Novuna Personal Finance
- Novuna Consumer Finance
- Novuna Business Finance
- Novuna Vehicle Solutions
- BeSavvi
- Franchise Finance
| Number of complaints opened by volume of business | ||||||||
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | - | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - | - |
| Insurance and pure protection | 0 | 0 | 0 | 0 | 0.00% | 0.00% | 0.0% | N/A |
| Decumulation and pensions | - | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - | - |
| Credit related | 29.56 complaints per 1000 agreements | N/A | 9751 | 5776 | N/A | N/A | 37% | N/A |