Our Commitments
Our sustainability focus is to direct the flow of finance towards sectors of the economy that have a positive environmental impact whilst embracing our customer-first approach.
We also aspire to contribute towards the achievement of the United Nation’s Sustainable Development Goals ("SDGs").
Key Achievements (as of 31 March 2026)
- Customer satisfaction scores at 4.5/5 or above
- £838m invested into funding Green Assets
- 56% reduction in absolute Scope 1 & 2 emissions from base year
- 94.6% of our company car fleet BEV
- £113m of funding allocated towards clean energy projects
Read more about our achievements and progress in our Annual Report.
- 32.6% of internal leadership roles filled by females
- £269k donated to charity
- 2,440 hours volunteered at local and national charities
- 100% of Group procurement managed suppliers signed up to MHCUK’s Supplier Code of Conduct
Working towards a sustainable future
We’re committed to making a sustainable difference to our customers, communities and society. As the scale of the global sustainability challenge has become clearer, we’ve applied our experience and expertise to finding meaningful solutions, whilst enabling our customers to realise their decarbonisation goals.
Transport is the UK’s largest emitting sector of greenhouse gas emissions so we’re committed to accelerating vehicle electrification and improving access to EV charging infrastructure. In alignment with the Climate Change Committee’s ZEV Mandate, we’re supporting the development of alternative fuel technology for larger vehicles to future-proof fleets.
We’re also providing finance to sustainable energy projects, partnering with customers with like-minded aspirations in areas such as wind, solar, and battery storage.
To meet our sustainability ambitions, we’ve set aspirational decarbonisation targets in line with the Paris Agreement focused on making a lasting, positive impact now and for the future.
Our Commitments
Our sustainable products and services are advancing to ensure that we can support customers who share the same climate action aspirations as us and our specialist teams and resources are evolving alongside.
Customer first
Our focus is on delivering exceptional customer experiences and maintaining a customer-first culture. We develop and maintain strong relationships with our customers, built on trust.
Environmental
We are actively evolving our operations to direct finance towards sectors of the economy that have a positive impact on people’s lives and the environment.
Social
The Company works to maintain and improve universal human rights, focusing on treating our customers and colleagues fairly.
Resources
To ensure we are truly innovative in progressing our objectives and transparent to our stakeholders, whilst meeting legislative requirements and our stakeholders’ expectations, we follow a number of external reporting standards set by industry recognised bodies.
For key information relating to our sustainability reporting, including our emissions calculations and progress to decarbonisation targets, click here.