Complaints
At Mitsubishi HC Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously. We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.
If you are not satisfied with any of the products or services we offer, please refer to the procedures and divisions below.
- Novuna Personal Finance, click here
- Novuna Vehicle Solutions, click here
- Novuna Business Finance, click here
- Novuna Business Cash Flow, click here
- European Vendor Finance, click here
What to do if we can't reach an agreement
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
Motor Finance Complaints
The Financial Conduct Authority has announced it will be completing a review of the motor finance market and has introduced temporary rules that may impact how we investigate and respond to these complaints. For further information on the changes, please click here.
Complaints Publication Report
The most recent complaints data reported to the FCA (Financial Conduct Authority) is available in our Complaints Publication Report.